1. Overview
This Refund Policy applies to payments made to 17Bytes through our website, Razorpay, bank transfer, UPI, or any other approved payment method. By making a payment, you agree to this Refund Policy.
2. Services Covered
This policy applies to:
- Website design and development services
- Web application development services
- Hosting, deployment, maintenance, and technical support services
- Consultation, setup, integration, and custom digital services
- Voluntary “Support Us” payments made through the website
3. Refund Eligibility
Refunds may be considered in the following cases:
- Duplicate payment made for the same service or support contribution
- Incorrect payment amount charged due to a technical or billing error
- Payment was successful but the agreed service was not initiated by 17Bytes
- Project was cancelled before any work, planning, setup, consultation, or third-party purchase began
- Failed transaction where the amount was debited but not confirmed as received by 17Bytes
4. Non-Refundable Cases
Refunds will generally not be provided in the following cases:
- Work has already started on a custom project, design, development, setup, consultation, or deployment
- Project delay caused by missing content, late approval, incomplete information, or client-side dependency
- Services have already been delivered, approved, deployed, shared, or partially completed
- Domain registration, hosting, paid plugins, software licenses, third-party tools, subscriptions, or external costs already purchased
- Change of mind after payment confirmation
- Voluntary “Support Us” contributions, except in cases of duplicate payment, incorrect amount, fraud, or technical error
5. Partial Refunds
For custom services, if a refund is approved after partial work has been completed, 17Bytes may deduct charges for time spent, work completed, consultation, planning, design, development, deployment, payment gateway fees, taxes, and any third-party costs already incurred.
6. Refund Request Timeline
Refund requests should be submitted within 7 calendar days from the payment date. Requests received after this period may be rejected unless required by applicable law or approved at the sole discretion of 17Bytes.
7. How to Request a Refund
To request a refund, email us at contact@17bytes.com with the following details:
- Your full name
- Email address and phone number used during payment
- Payment ID, order ID, invoice number, or transaction reference
- Payment amount and date
- Reason for refund request
- Any supporting screenshots or documents
8. Refund Processing Time
Approved refunds will be initiated to the original payment method where possible. After initiation, the time taken for the amount to reflect in your account depends on Razorpay, banks, card networks, UPI systems, and payment service providers. This may typically take 5 to 10 business days, but timelines can vary depending on the payment method and banking partner.
9. Failed or Pending Transactions
If your payment was debited but not confirmed by 17Bytes, please contact your bank/payment provider and email us with the transaction details. If the amount is received by us, we will either confirm the order/service or initiate a refund where applicable.
10. Chargebacks and Disputes
Before raising a bank chargeback or payment dispute, please contact us at contact@17bytes.com. We will review your request and try to resolve the issue quickly. Fraudulent or abusive chargebacks may result in suspension of service and recovery of applicable fees or losses.